This Privacy Policy explains how RTF88 collects, uses, stores, and protects your personal data when you use our platform. We are committed to handling your information responsibly and transparently. Please read this document carefully.
RTF88 treats data privacy as a core operational principle, not a regulatory afterthought. Here is a summary of our key privacy commitments to every player on our platform.
All data transmitted between your device and RTF88 is protected by 256-bit SSL encryption. Your personal and financial information is never exposed in plain text.
RTF88 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes — ever. Your data belongs to you.
You retain full rights to access, correct, restrict, or request deletion of your personal data at any time by contacting our support team.
We collect only the data strictly necessary to operate the platform, comply with legal obligations, and deliver the best player experience.
RTF88's data handling practices are designed to align with applicable data protection regulations, including obligations under anti-money laundering (AML) frameworks.
We retain your data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Data is securely deleted once retention periods expire.
Registration, deposits, support queries
256-bit encryption in transit
Encrypted at rest, access-controlled
Used only for stated purposes
Purged after retention period
This Privacy Policy (the "Policy") sets out the basis on which RTF88 (referred to herein as "RTF88", "we", "us", or "our") collects, uses, stores, discloses, and otherwise processes personal data provided by or collected from users (referred to as "you", "User", or "Player") of the RTF88 online gaming and sports betting platform, accessible at rtf88.cam (the "Platform").
RTF88 is committed to protecting your privacy and handling your personal data with the care, transparency, and respect it deserves. This Policy explains clearly what data we collect, why we collect it, how we use it, and what rights you have in relation to your personal data.
By registering an account, accessing the Platform, or using any RTF88 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with our Terms and Conditions, which govern your use of the RTF88 Platform.
Scope: This Policy applies to all personal data collected through the RTF88 Platform, including data collected during account registration, transactions, customer support interactions, and general browsing of the site by users located in Malaysia and other jurisdictions.
For the purposes of this Privacy Policy, the following terms shall have the meanings assigned below:
Any information relating to an identified or identifiable natural person — including name, identification number, contact details, financial data, IP address, and device identifiers.
Any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, restriction, erasure, or destruction.
RTF88, as the entity that determines the purposes and means of processing personal data collected through the Platform.
Any third-party service provider that processes personal data on behalf of RTF88 in accordance with RTF88's instructions and this Policy (e.g., payment processors, KYC verification providers).
A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a specified purpose.
Small text files placed on your device by the Platform to collect standard internet log information and visitor behaviour data.
RTF88 collects personal data across several categories depending on your level of interaction with the Platform. The following table sets out the categories of data we collect:
| Category | Data Types | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, NRIC/passport number, selfie photograph | Account registration and KYC verification |
| Contact Data | Email address, phone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru) | Account registration and profile updates |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records in MYR | Payment processing and KYC |
| Technical Data | IP address, browser type and version, device identifiers, operating system, time zone, session duration | Platform access and cookies |
| Usage Data | Pages visited, games played, bets placed, session history, feature interactions | Continuous platform use |
| Communication Data | Live chat transcripts, email correspondence, support ticket records | Customer support interactions |
| Marketing Preferences | Communication preferences, opt-in/opt-out records for promotional emails or notifications | Account settings and promotional consent |
RTF88 collects personal data through the following primary channels:
Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or interact with promotional communications.
Data collected automatically when you access or use the Platform, including through cookies, web beacons, log files, and similar tracking technologies. This includes IP addresses, browser data, device fingerprints, and session activity logs. For full details, refer to Section 11 (Cookies & Tracking).
In certain circumstances, RTF88 may receive data about you from third-party sources, including:
RTF88 collects the minimum amount of data necessary to fulfil stated purposes. We do not collect sensitive categories of personal data (such as health data, biometric data for identification, or racial/ethnic origin) beyond what is strictly required for identity verification under applicable KYC obligations.
RTF88 uses your personal data for the following purposes:
RTF88 processes your personal data on the following legal bases:
RTF88 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties strictly on a need-to-know basis:
All third-party data processors engaged by RTF88 are subject to contractual obligations requiring them to process personal data only in accordance with RTF88's instructions and to implement appropriate security measures.
No Sale of Data: RTF88 strictly prohibits the sale, rental, or exchange of player personal data for commercial gain by any third party. Data sharing is limited to operational necessity and legal obligation only.
In the course of providing the RTF88 Platform, personal data may be transferred to, and processed in, countries outside of Malaysia — for example, in connection with cloud hosting infrastructure or third-party service providers operating from international locations.
Where such international transfers occur, RTF88 takes all reasonable steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy. This includes ensuring that recipient jurisdictions or service providers offer an adequate level of data protection, or that appropriate contractual safeguards are in place.
Where RTF88 engages live dealer streaming studios or game technology providers operating from jurisdictions in Eastern Europe or Southeast Asia, data shared with such providers is limited to the technical minimum required to deliver the gaming service and is governed by data processing agreements consistent with this Policy.
RTF88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with applicable legal, regulatory, accounting, and reporting obligations. The following retention guidelines apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in such a manner that it can no longer be associated with an identifiable individual.
RTF88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
Notwithstanding these measures, no data transmission over the internet or method of electronic storage can be guaranteed as completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, RTF88 will notify affected users and relevant authorities in accordance with applicable law.
RTF88 uses cookies and similar tracking technologies on the Platform to enhance functionality, analyse usage, and deliver a more personalised experience. The following categories of cookies are used:
These cookies are essential for the Platform to function and cannot be disabled. They include session management cookies that keep you logged in during your visit, and security cookies used to detect and prevent fraudulent activity.
These cookies remember your preferences — such as your preferred language and display settings — to improve your experience across sessions.
RTF88 uses first-party analytics to understand how players interact with the Platform, which pages are most visited, and where technical issues may arise. This data is used solely to improve Platform performance and is not shared with third-party advertisers.
You can control or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled without impacting core services such as account login and session management.
Cookie Consent: By continuing to use the RTF88 Platform after acknowledging this Privacy Policy, you consent to our use of cookies as described above. You may withdraw consent for non-essential cookies at any time through your browser settings.
As a User of the RTF88 Platform, you hold the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting our customer support team:
Request a copy of the personal data RTF88 holds about you, along with information about how it is being processed.
Request correction of inaccurate or incomplete personal data held about you. You may also update basic account details directly in your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to RTF88's legal retention obligations.
Request that RTF88 restricts the processing of your personal data in certain circumstances, for example while a data accuracy dispute is resolved.
Request a structured, machine-readable copy of the personal data you have provided to RTF88, where processing is based on consent or contract.
Object to processing based on RTF88's legitimate interests or to receiving direct marketing communications, effective immediately upon request.
Withdraw any consent previously given for processing (e.g., marketing emails) at any time without affecting the lawfulness of prior processing.
Lodge a complaint with the relevant data protection authority in your jurisdiction if you believe RTF88 has not handled your data appropriately.
To exercise any of the above rights, please contact RTF88 customer support via live chat or email. RTF88 will respond to all verifiable data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by up to two (2) additional months, in which case you will be notified of the extension.
The RTF88 Platform and all associated services are strictly intended for individuals aged21 years and above. RTF88 does not knowingly collect personal data from persons under the age of 21.
Age verification is a mandatory step in the account registration and KYC processes. Any account where the registered User is found to be under 21 years of age will be immediately suspended, the account balance will be refunded to the deposit source where possible, and the account will be permanently closed.
If you believe that RTF88 has inadvertently collected personal data from a minor, please notify our support team immediately at [email protected] (plain text contact only) so that appropriate action can be taken without delay.
21+ Only: By creating an account, you confirm that you are at least 21 years old. RTF88 takes underage gambling seriously and applies robust age verification procedures to protect minors from accessing gambling services.
RTF88 is committed to preventing money laundering, terrorist financing, and fraud. In fulfilment of these obligations, RTF88 processes personal data — including identity documents, transaction records, and behavioural data — for the following compliance purposes:
AML and fraud prevention processing is carried out on the basis of legal obligation. RTF88 cannot fulfil its legal duties in this area without processing the relevant personal data, and accordingly this processing is mandatory for all platform Users. Refusal to provide data required for KYC or AML compliance will result in withdrawal being withheld and, where appropriate, account suspension.
RTF88 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the nature of our services. All updates will be posted on this page with a revised "Last Updated" date displayed prominently at the top of the Policy.
Where amendments are material — for example, where new categories of data are collected, new purposes are introduced, or significant changes are made to data sharing practices — RTF88 will provide advance notice to registered Users via email or an in-platform notification, where reasonably practicable.
Your continued use of the RTF88 Platform following the publication of any updated Privacy Policy constitutes your acknowledgement of, and agreement to, the amended Policy. If you do not agree with any changes to this Policy, you should cease using the Platform and, if applicable, request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy, the processing of your personal data, or the exercise of your data rights, please contact the RTF88 Data Support team using the channels below:
RTF88 serves Malaysian players across Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru, and the wider Malaysia region. All data rights requests will be handled in accordance with applicable privacy legislation and the commitments set out in this Policy.
For formal legal correspondence or escalated data protection complaints, please direct written communications to RTF88 via the email channel listed above, clearly marked as a formal data protection notice.
Response Commitment: RTF88 commits to acknowledging all data rights requests within five (5) business days and to providing a substantive response within thirty (30) calendar days of receipt of a verifiable request.
Our 24/7 multilingual support team is available to address any privacy concern or data request. You can also explore our FAQ for quick answers about account and data topics.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gambling policy. RTF88 is committed to protecting your data and your gaming experience. For players aged 21 and above only.